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DTMF (dual-tone multi-frequency) is the signal generated when pressing a phone's number keys. This action plays those touch-tones. |
Supported Script Types
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| Phone |
Properties
- DigitSequence
- The series of digits that NICE inContact should play. Any of the following digits may be used: 0123456789#*. Also, two characters allow for pauses in between pulses. The comma (,) represents a short pause, and the period (.) represents a long pause. The durations for these can be adjusted in the Short Pause and Long Pause properties.
- ToneDuration(ms)
- The length of time each tone should be played (in milliseconds).
- ToneSpacing(ms)
- The length of time to wait between each tone (in milliseconds).
Branches
- Default
- The Default branch condition will be used unless another branch condition is met.
Tips and Tricks
- DTMF tones can be used by some systems to automate specific feature sets. For example, a script can be written that traverses a known IVRInteractive Voice Response; an automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both. system. The correct sequence of DTMF tones can be played at appropriate intervalsA period between points, limits, or events, such as dates or times. so that an agent doesn't have to manually go through the process.
- Another use for this script may be to dial into a PBXPrivate Branch Exchance; internal telephone network that manages an enterprise's incoming, outgoing, and internal voice calls. system and enter a party's extension. The DTMF action plays a sequence of DTMF audio tones simulating the touch tones on a phone.
