EMAIL

Generates a new email.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item

Properties

MailServer

This property defaults to a built-in mail server listed as "Automatic."

SenderName

The Name of the sender.

SenderAddress

The email address of the Sender (user@host.com). The address does not have to be valid address (i.e. do_not_reply@incontact.com) but it must be a valid domain.

If this property does not have a Sender Address, the email will not be sent.

Recipient

The email address of the Recipient (user@host.com). Multiple addresses can be specified by separating each email address with a comma.

If this property does not have a Recipient Address, the email will not be sent.

CCRecipient

The email address for the carbon copy recipients.

Subject

The text that will appear in the Subject line.

Body

The Body text of the email to be sent to the recipient.

HTML

The optional HTML text to be sent to the recipient. If the recipient's mail reader is not capable of showing HTML, they will see the plain Body text.

Attachments

This property lists the filenames of the attachments for the message using a semicolon between the names of each attachment.

Files that you want to send must be uploaded previously through Central Manage → Folders and Files. The path must be clearly defined in this property. For example, \CallLog\12345678.wav.

ErrorMsgVar

The name of a variable to receive the mail server response text in case of an error.

Branches

Default

The Default branch condition will be used unless another branch condition is met.

OnError

If there is any type of error, this branch condition will be triggered.

Tips and Tricks

• The maximum number of outbound emails that a specific business unitFile format associated with Microsoft Excel; may also be expressed as .xlsx can generate is 2000 per hour.
• Attachments must be stored in your business unit directory or a sub folder.
• Even though scripts can only handle one media typeA medium, such as voice, email, and chat, through which a contact connects with an intended recipient. of contact, an email may be generated in any type media script.