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Retrieves a prospective contact from the platform as part of Proactive XS. |
Supported Script Types
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| Generic | Chat | Phone | Voicemail | Work Item |
Properties
- SourceName
- The name of the original source. When a list is uploaded into the system, you must designate the source of the list. This is the same name.
- SearchOptions
- A Dynamic Data object that contains the search criteria. Currently, four fields can be searched: ExternalID, PhoneNumber, FirstName and LastName. If FirstName or LastName is specified, both must be specified.
- Results (out)
- A Dynamic Data object containing the results of the search.
Branches
- Default
- The branch the script will take if no other branches have been selected; i.e., OnError.
- OnError
- The branch the script will take if an error occurs.
Tips and Tricks
- With GETPROSPECT, there is a notion of checking in/out prospective contacts from a lead source and bringing them into the NICE inContact platform.
- GETPROSPECT Is structured to support multi-number contacts.
- GETPROSPECT is for use with Proactive XS only.
Phone Script Example Using GETPROSPECT
In this sample script, you can use the Snippet to leave your dynamic object blank and get all records back for the sourcename you set. You can also uncomment out your search criteria to get a specfic records back from the sourcename you set. You then check your trace to see whether your data is correct or not.
Click here to view the Snippet Properties.
Click here to view the Assign Properties.
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