GETSKILLINFO

Retrieves information of all or any Personal Connection skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge in the business unitFile format associated with Microsoft Excel; may also be expressed as .xlsx.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item

Properties

SkillList

(OPTIONAL) This field accepts a list of specific SkillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge (either NICE inContact or third-party) for which the user will check states. If not populated, the action returns all active (not deactivated) Personal Connection Skills for the business unit. An example of the list of NICE inContact Skills using the default delimiter appears as shown below:

73117 | 159842 | 123858, etc.

Because External Skill Identifiers can be in any number of different formats, a sample list is not provided.

IsInContactSkillList

This determines whether the supplied list of skill Identifiers are NICE inContact Skill numbers or external (3rd-party) skill identifiers.

If True is selected and a non-NICE inContact skill is supplied, the action will treat the supplied skill as invalid. NICE inContact skills are integers only, where 3rd-party identifiers are treated as strings.

SkillListDelimiter

The delimiter to use when separating the list of Skills - Default is | (pipe).

Result (out)

The name of the returned dynamic data object that contains the states of the Skills requested (both valid and invalid).

Branches

Default

The branch the script will take if no other branches have been defined; i.e., OnError or OnInvalidSkills.

OnError

The branch the script will take if an error occurs.

OnInvalidSkills

The branch the script will take to enable scripters to act on a case of invalid SkillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge separately.

Tips and Tricks

• GETSKILLINFO is for use with Proactive XS only.
• Scripters can also use GETSKILLINFO to determine the value of any number of attributes for a SkillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge prior to performing any action with that information in Studio.

Phone Script Example GETSKILLINFO

The script below is in sync with all contacts that are being checked in.

Click here to view the full expression value of IF (at the bottom of the script above).

Click here to view the Snippet Properties of the script above.

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