LOGCALL

Initiates phone call logging.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item

Properties

WhileInConversation

PauseRecording - Stops the recording while a conversation is going on between two human parties.

RecordOnlyContactAudio - Records only the patron's voice.

RecordOnlyNonContactAudio - Records IVRInteractive Voice Response; an automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both. and/or agent audio (anything that is not the patron's voice).

RecordBothContactAndNonContactAudio - Records both the patron's voice, agent's voice, and any other audio.

RecordSileceForDuration - Records silence over a period of time, but no audio.

WhileInIvrOrOnHold

PauseRecording - Stops the recording while the patron is alone on the line.

RecordOnlyContactAudio - Records only the patron's voice.

RecordOnlyNonContactAudio - Records IVR and/or agent audio (anything that is not the patron's voice).

RecordSilenceForDuration - Records silence over a period of time, but no audio.

FileFormat

CompressedWmaMono - Provides a nice small file to help you save space.

MonoWav - Non-compressed, standard audio format.

StereoWav - Non-compressed, large format that separates patron into one channelA medium, such as voice, email, and chat, through which a contact connects with an intended recipient. and system/agent into another channel. Useful for voice analytics.

Branches

Default

This is the only branch available for LOGCALL.

Tips and Tricks

• Chat contacts are always logged.
• Emails are not logged through LOGCALL; they are logged through LOGEMAIL.

Phone Script Example Using LOGCALL

In this simple example, the call comes in and the script immediately logs the call.

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