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Transitions an agent through a series of screens/popups depending on how a contact responds to specific questions. |
Supported Script Types
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| Generic | Chat | Phone | Voicemail | Work Item |
Properties
- SkillNameVar
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The name of the variable to receive the name of the current skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge.
Default: SKLNAME
- AgentFirstName
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The name of the variable to receive the first name of the agent who answered the contact.
Default: FIRST
- AgentLastName
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The name of the variable to receive the last name of the agent who answered the contact.
Default: LAST
- AgentID
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The variable to receive the Agent ID of the agent who answered the contact.
Default: AGENTID
Branches
- Default
- The default branch is the only branch that is available by dragging a connector from ONPAGEOPEN to another action.
Tips and Tricks
- Invoking Agent Scripting cuts down on training, improves call handling, and gives the contact center more control in the way calls are being handled.
