|
Closes the script that pops for an agent as described in PAGE. |
Supported Script Types
|
|
|
|
|
|
| Generic | Chat | Phone | Voicemail | Work Item |
Properties
None
Branches
- Default
- The Default branch condition will be used unless another specific branch condition is met.
Tips and Tricks
- Invoking Agent Scripting will cut down on training, improve call handling, and the contact center will have more control in the way calls are being handled.
- The system can be configured to display screens and popups so that agents can be directed to the next steps needed while they are on the phone with the contact.
- The agent is transitioned through a series of pages depending on how the contact responds to certain questions. The PAGECLOSE action closes out the final page.
