PARSE

Analyzes and parses a number of characters from a given string.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item

Properties

String

The value here is the String to parse. Use of variable substitution is common in this property value.

Curly brackets are needed when entering a value in this property.

Start

This is the position of the first character to parse. Use of variable substitution is common in this property value. For random size values, the LOCATE action can be used to find the values.

This is a numeric value, therefore curly brackets cannot be used in this property.

End

This is the position of the last character to parse. Use of variable substitution is common in this property value. For random size values, the LOCATE action can be used to find the values.

This is a numeric field, therefore curly brackets cannot be used in this property.

Variable

The name of the variable to receive the parsed text.

Branches

Default

The Default branch condition will always be used.

Tips and Tricks

• You can use the LOCATE action to find the location in a string to parse.
• Use PARSE to extract a range of numbers from a larger string. For example, the string “8013203200” can be parsed with Start=1 and End=3 to return “801”.
• Most often, variables will contain the data to be parsed.