PLAYLOG

Plays a previously recorded two-party conversation, voice message, or properly formatted .wavWAVeform audio file; used to store audio bitstreams such as call recordings. file. The only supported formats for pre-recorded Studio audio files are: WAV (Uncompressed) Bit Rate — 64 kbps Audio sample size — 8 bit Channels — 1 (mono) Audio sample rate — 8 kHz Audio format — CCITT u-Law WMA (Compressed) Bit Rate — 64 kbps Audio sample size — 16 bit Channels — 1 (mono) Audio sample rate — 8 kHz

Supported Script Types

Phone

Properties

ContactIDorFile

You can enter either a Contact IDA unique numerical identifier assigned to each contact. or Filename in this property. A Contact ID is a unique identifier of a call where a recording was initiated. In the current call, it can be referenced through {CONTACTID}. You can also enter the filename of any custom audio prompts you want to incorporate.

StartOffset

The number of seconds from the beginning of the recording to skip. Use this property to fast-forward or rewind through a recording.

SecondstoPlay

The number of seconds to play before pausing. When a recording pauses, the Paused branch condition will be triggered.

StoponDTMF

This property is a drop down list for either True or False. Set this property to True in order to detect the touch tones a caller presses and then pause the recording. When DTMF is detected, the Digit Pressed branch condition is triggered.

CurrentPosition

Name of a variable to receive the last position in the recording in seconds. When the recording is paused either due to a timeout or by the caller pressing a digit, the current position is saved in this variable. You can use this value to resume playback at the same place where it left off.

Branches

Default

The Default branch condition will be used unless another branch condition is met.

OnComplete

When the recording is played to completion, this branch condition will be triggered.

OnPaused

When a recording times out by exceeding the Seconds to Play, this branch condition will be triggered.

OnDigitPressed

If Stop on DTMF is True and the caller presses a touch tone key, this branch condition will be triggered.

Tips and Tricks

• With PLAYLOG, you can index files, play your own custom music files, and play your own custom audio prompts.
• PLAYLOG is used to replay a two-party conversation that was recorded using LOGCONTACT or to replay a recorded voice message.
• PLAYLOG allows easy access to recorded conversations through the specification of a contact IDA unique numerical identifier assigned to each contact.. It also allows advanced control over the voice mail playback process.