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Records a caller's voice in a .wavWAVeform audio file; used to store audio bitstreams such as call recordings. file format for playback purposes, mostly for voicemail applications. |
Supported Script Types
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| Phone |
Properties
- FileName
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Enter the name of the .wav file that you are creating. It is recommended that you use the variable Contact IDA unique numerical identifier assigned to each contact.. For example, {ContactID}. The reason a Contact ID is recommended is because it is always unique.
If you want to record over a file that already exists, use the ... button to search for an already existing .wav file. When you find the file you want, verify that it is a .wav file.
You can also use the folders here to organize the .wav files that you create.
- RecordTimeout
- The maximum number of seconds to record a caller’s voice before this action stops recording.
- RecordBeep
- The value of this property is either True or False. When you select “True”, the caller will hear a beep tone before recording. When you select “False”, the caller will not hear a beep tone before recording.
- TermDigits
- This property is a list of possible digits that a caller may press to terminate the recording. Use the (@) symbol to indicate that any digit (0-9, *, and #) can be used to terminate the recording. If this property is blank, the caller cannot terminate the recording using digits.
- AutoClearDigits
- The value for this property is either True or False. When you select “True”, the digit buffer is cleared before recording a caller’s voice. If the value is “False”, and the caller has pressed a digit previously that wasn't captured in another action, the recording may terminate immediately.
- MaxSilence
- The value for this property is the maximum number of seconds to record while the caller is not speaking. Do not set this value too low because it is natural to have delays between words or phrases. In the case of one word recordings, a value of 1 second should work.
- SuppressSilence
- The value for this property is either True or False. If the value for this property is “True”, the recording will handle “dead air” during a conversation. So once the record has been triggered, and a conversation is happening, if there are pauses between when the two parties are talking it will either record that normally so the dead air (a.k.a. silence) is included (FALSE) or it will attempt to “trim” any dead air so only the speaking is captured (TRUE). Silence suppression makes for a shorter call recordingDigital recording of a conversation between a caller and an agent. but can sound a little disjointed on review. If the value is "True" silence suppression will be used in the recording. If the value is “False”, silence suppression will not be used.
- NoVoiceTimeout
- The value in this property is the duration of time (in seconds) that the script will wait to detect any voice that is being recorded. If a caller’s voice is not detected after the number of seconds entered in this property, the No Voice branch condition will be triggered.
Branches
- Default
- The Default branch condition will be used unless another specific branch condition is met.
- OnTermDigit
- When any one of the TermDigits is received by the caller, this branch condition is triggered and the recording is stopped.
- OnTimeout
- When the Record Timeout has elapsed, this branch condition is triggered and the recording is stopped.
- OnMaxSilence
- When the maximum number of seconds of silence has been detected after voice has been detected, this branch condition is triggered and the recording is stopped.
- OnNoVoice
- When the number of seconds for silence indicated by the No Voice Timeout has been detected prior to detecting voice, this branch condition is triggered and the recording is stopped.
Tips and Tricks
- The recording will be saved to your business unitFile format associated with Microsoft Excel; may also be expressed as .xlsx directory.
- To delete a recording, see the DELETE action.
