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Removes prospective contacts from a Personal Connection skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge. |
Supported Script Types
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| Phone |
Properties
- ProspectsToRemove
- A Dynamic Data object representing the prospects to remove from the Personal Connection platform.
- SourceName
- This is the name of the source where the records originated. This provides a logical grouping of records within the system.
- Results
- A Dynamic Data object containing the results for records that succeeded and failed.
Branches
- Default
- The branch the script will take if an outcome branch is not defined; i.e., onError.
- Error
- The branch the script will take if an error occurs.
Tips and Tricks
- REMOVEPROSPECTS is for use with Proactive XS only.
- Call REMOVEPROSPECTS before checking the leads back in to a CRMCustomer Relationship Management; these third-party systems manage such things as contacts, sales information, support details, and case histories. NICE inContact. system.
Phone Script Example Using REMOVEPROSPECTS
In this sample script, RemoveProspects is used to remove the contacts from
The script below is the same example used in the CREATE PROSPECTS topic, but for the purposes of this topic, the same partial script is used to show the RemoveProspects action.
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