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Removes a specific list value that was previously stored using PUTVALUE. |
Supported Script Types
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| Generic | Chat | Phone | Voicemail | Work Item |
Properties
- Scope
- This property is a drop down list to select one of the following:
- Business Unit
- Campaign
- SkillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge
- Point of Contact
- The selection in this property determines the level that this value will be visible to other contacts. Only contacts that share the same Scope will be able to access the same data.
- The option selected for the Scope must match the Scope of the other actions. Even when the names of the lists are the same, they will not be recognized if the Scope options do not match.
- Name
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This property is the name or key used to identify the value. This can be any name or number. When the value is retrieved using GETVALUE, the same name must be supplied. Names are not case sensitive.
If the Name of lists do not match, they will not recognize each other, even if the Scope option is the same.
- Value
- This property represents the value that will be removed from the list.
- Occurrence
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This property is a drop down list to select one of the following:
- First
- Last
- All
This selection determines which occurrence of Value to remove if there is more than one instance of it. When multiple values of the same name are stored, they create a list. To remove from the end of the list, set Occurrence to “Last”. To remove from the start of the list, set Occurrence to “First”.
Branches
- Default
- The Default branch condition will be used unless a specific branch condition is met.
- OnNotFound
- If the specified Name and Value properties do not exist, this branch condition is triggered.
