REPLY

Automatically sends a reply message to the email sender.

Supported Script Types

Email

Properties

Message

This property is the text to send in the reply.

IncludeOriginalMsg

This property is a drop-down list to select either True or False. True causes the original message to be appended to the reply text. It uses a familiar standard style which includes the original message header.

Branches

OnError

If the message cannot be replied to, for any reason, this branch condition will be triggered.

Tips and Tricks

• The recipient address is taken directly from the original message header.
• Use caution when using the REPLY action with NICE inContact emails that have a point of contact email address as the “From” address. Doing this will cause a repetitive loop.
• REPLY is a terminal event (meaning it ends that contact).