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Synchronizes the skillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge data with the skills fields in Central, and to start and stop skills. |
Supported Script Types
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| Generic | Chat | Phone | Voicemail | Work Item |
Properties
- SecurityUser
- The user whose security profile will be used to perform the action.
- SkillData
- The desired skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge data to change.
Branches
- Default
- The branch the script will take if an outcome branch is not defined; i.e., no OnSuccess, onError or any other branch options set.
- OnSuccess
- The branch the script will take if the SkillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge is updated.
- OnInvalidSecurityUser
- The branch the script will take if an invalid security user is presented.
- OnError
- The branch the script will take if an error occurs.
Tips and Tricks
- UPDATESKILL is for use with Proactive XS only.
Phone Script Example Using UPDATESKILL
In this sample script, you get skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge information for a specific skill, and then you use the snippet to change data for that skill and save it into a new dynamic object. You can then set your security user and pass the new dynamic object with the updated skills data into Update Skill. Depending on the path, you'll be able to tell whether or not the skill successfully updated or not.
Click here to view the Snippet Properties.
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