|
Suspends the script for a designated number of seconds. |
Supported Script Types
|
|
|
|
|
|
| Generic | Chat | Phone | Voicemail | Work Item |
Properties
- Seconds
- The number of seconds the script will be suspended.
Branches
- Default
- This is the only branch used for WAIT.
Tips and Tricks
- WAIT can be particularly useful in scripts with files being written to a server or FTP'd.
- Be sure to use WAIT when music is applied, and make sure you have connectors going both ways between MUSIC and WAIT.
Phone Script Example Using WAIT
This example shows a message that plays when the script is triggered and then requests and agent. If the caller has to wait for the agent to answer, music will play for 20 seconds and then suspended for 5, play for another 20, and so on until the call is answered.
Would you like to download this script?
