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Plays a pre-recorded message or audio tone to an agent. |
Supported Script Types
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| Phone |
Properties
- Ziptone
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A pre-recorded audio prompt filename.
The audio file will be played to an agent to inform them that a new call has arrived.
The default audio file is beep.wav.
Branches
- Default
- The Default branch condition will be used.
Tips and Tricks
- ZIPTONE is often used in conjunction with the ONANSWER event to notify an agent that a new call has arrived.
- The REQAGENT action has a property that is the same functionality as the ZIPTONE action. The REQAGENT ziptone would play before call had connected to the agent, the ZIPTONE would play after the call had connected.
- If you want a message to play simultaneously to both agents and callers, see the WHISPER action.
