A voice prompt is a recorded message that is played by auto-attendants, interactive voice response (IVRInteractive Voice Response; an automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both.) systems, and other voice processing tools. The "prompt" is a request to input some kind of data, either through speech or through DTMF (the audible tones that correspond to pressing a key on your dialpad).
To download or upload prompts, follow these steps.
The only supported formats for pre-recorded Studio audio files are:
- WAV (Uncompressed)
- Bit Rate — 64 kbps
- Audio sample size — 8 bit
- Channels — 1 (mono)
- Audio sample rate — 8 kHz
- Audio format — CCITT u-Law
- WMA (Compressed)
- Bit Rate — 64 kbps
- Audio sample size — 16 bit
- Channels — 1 (mono)
- Audio sample rate — 8 kHz
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Click the Files tab.
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Open the Prompts folder to display any existing prompts.
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To download a prompt, drag the prompt file from the Studio file browser to your desktop or a folder on your local machine.
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To upload a prompt, drag the prompt file from the file browser on your local machine to the Files window in Studio. Click the Refresh icon and verify the prompt's Date Modified field has been updated.
