To use the Supervisor telephony functions, you must configure and connect your agent legAn active piece of a call that connects between routers, gateways, or telephony devices.. If you attempt to initiate a telephony function and you have not connected your agent leg, Supervisor asks you to connect.
Configure Your Agent Leg
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Hover over the agent information tab in the upper left corner of the interface. A broken link indicates that your agent legAn active piece of a call that connects between routers, gateways, or telephony devices. is not connected.
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From the expanded agent information area, click either the broken link or settings icon.
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From the drop-down, select Phone Number or Station ID and type the corresponding phone number or station ID in the field provided. Click OK.
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To connect the configured agent leg, click the broken link.
The agent leg connects using the phone number or station ID you provided during configuration. The Agent Information tab displays a green connected link icon when your agent leg is connected.
