Delete a Commitment

Increase efficiency by deleting unneeded commitments before their scheduled dates and times.

1. Click Commitment Manager.

   

2. Select Me to view your commitments, or Skill to view commitments assigned to a skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge queue.

   

3. Select the commitment you want to delete from your list of commitments.

   

4. Click Delete.

   

5. Type the reason for deletion in the Notes.

   

6. Click Submit.

   

7. To complete the deletion of the commitment, click Yes.