Edit a Commitment

Edit the date, time, assignment, or content of a commitment.

1. Click Commitment Manager.

   

2. Select Me to view your commitments, or Skill to view commitments assigned to a skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge queue.

   

3. Select the commitment you want to edit.

   

4. Click Edit.

   

5. Edit the contact information, date, time, notes, or skill assignment.

   

6. When you are satisfied with your edits, click Submit.