Handle a Commitment

When a scheduled commitment queues in NICE inContact Agent for Oracle Service Cloud, you must choose how to handle it by following these steps.

1. Choose to proceed with the call or reschedule it.

   

2. If you choose to proceed, NICE inContact Agent for Oracle Service Cloud automatically dials the phone number associated with the commitment.

   

3. If you need to reschedule the commitment, click Reschedule and select the time and date, and update the time zone, if necessary, and click Save.
4. Click Submit to schedule the commitment for the new date and time.
5. NICE inContact Agent for Oracle Service Cloud reminds you of any commitments that are scheduled within the next hour when logging out.