Use Quick Replies

Use quick replies in NICE inContact Agent for Oracle Service Cloud to send fast, generic responses to customers during an email or chat exchange.

1. Click Quick Replies.

   

2. Select the appropriate quick reply from the drop-down list.

   

3. If prompted, replace variables with specific information.

   

4. The Quick Reply is inserted into your email. You can modify the message if necessary.

   

5. When you are satisfied with your message, click Send.