NICE inContact Agent Settings

Use inContact Agent Settings to configure the Task and Screen Pop settings for profiles. For help using or troubleshooting the Oracle Service Cloud product, see Oracle's Documentation for Oracle Service Cloud Products.

1. Click the Customize List icon in the Navigation window.

   

2. Click Add-Ins → inContact Agent Settings → Add.

   

3. Click OK.

   

   inContact Agent Settings now appears in the Navigation window.