Mute a Call

When you mute a call, none of the connected contacts can hear you speak. To mute a call, follow these steps.

For help using or troubleshooting the Oracle Service Cloud product, see Oracle's Documentation for Oracle Service Cloud Products.

  1. Click the Mute icon.

  2. To unmute, click the Mute icon again.

The instructions and images don't match your user interface? Go here for the CXone Central Blue version.

Languages

2019 © NICE inContact