The Keypad Tones window allows you to send touch-tone signals that are recognized by IVRInteractive Voice Response; an automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both. phone menus. The Keypad Tones icon is only available during an active call, and is not available on a conference call.
For help using or troubleshooting the Oracle Service Cloud product, see Oracle's Documentation for Oracle Service Cloud Products.
You cannot use keypad tones during a conference call.
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Click Keypad Tones.
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Using your mouse or the keyboard number pad, enter the touch-tone signal numbers. When done, click Close.
