If you are unavailable to take a call, a customer can leave you a voicemail. NICE inContact Agent for Oracle Service Cloud delivers the voicemail as an inbound contact.
For help using or troubleshooting the Oracle Service Cloud product, see Oracle's Documentation for Oracle Service Cloud Products.
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Accept the delivered voicemail message, as you would another inbound contact.
- Transfer the voicemail to another agent by clicking Transfer and then selecting the agent to whom you want to transfer the voicemail.
- Click Pause to pause the voicemail at anytime.
Click Resume to continue listening to the voicemail.
- Click Dial Pad to initiate a call back to the customer who left the voicemail. For more information, see
Dial an Outbound Call with the Dial Pad.
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When finished, click Delete.
