Dashboard

Visitors On Site

Number of visitors currently browsing the website.

Visitors Waiting for Dialog

Number of visitors in your group's queue who have requested a dialogue.

Visitors in Dialog

Number of visitors in a current chat session with an agent in your group.

Completed Dialogs Today

Number of chat contacts you have completed during the current day.

Agents in Desktop

Number of agents in your group currently logged in to the application.

Date Selector

View stats for the current day, the previous day, the previous week (7 days), or the previous month (30 days). All views include the current day.

Dialogs

Total number of dialogs you have handled within the specified period.

Cases Closed

Number of cases you have closed within the specified period.

Success

Percentage of your positive closures during the specified time period. A closure always has a pre-defined property that is positive, negative, or neutral.

Avg Dialog Time

Average amount of time you have spent handling chats during the specified period.

Agents in Desktop Box

Displays the names of the agents in your group who are currently logged in to the application and the number of chat sessions each is handling.