Once you have created and configured the SoftPhoneA software program for making telephone calls over the Internet using a computer instead of a telephone. Layout, you must assign the SoftPhone Layout to your desired profiles. You can assign a different SoftPhone Layout to each Salesforce profile.
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Use the Search box to search for SoftPhone Layouts, then click SoftPhone Layouts.
- If the Introducing Salesforce CRM contact center screen appears, click Continue.
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Click SoftPhone Layout Assignment.
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Assign the appropriate SoftPhone Layout for each profile. Profiles assigned to -- Default -- use the layout you specified as the default when you configured the SoftPhone Layout. When done assigning layouts to profiles, click Save.
The only profiles that display here are ones assigned to users with an assigned contact center definition. Profiles that are not assigned to users, or are not assigned to users with an assigned contact center definition, are not displayed.
