Required security profile permissions: Agent Issues View
- Agent Issue ID
- The unique, system-assigned numeric ID assigned to the agent issue.
- Agent Number
- The unique, system-assigned numeric ID assigned to the agent.
- Agent Name
- The name of the agent who submitted the issue in the format <Last Name>, <First Name>.
- Submit Time
- The date and time at which the agent submitted the issue.
- Station ID
- The unique, system-assigned numeric ID of the station the agent was logged in to when submitting the issue. If the agent was not logged in to a station, the value is 0.
- Contact ID
- If the agent was handling a contact while sending feedback, the unique ID associated with that contact. If the agent was not handling a contact, the value is 0.
- Urgency
- The priority of the issue according to the agent. It is one of Information, Average, High, or Critical. See the MAX documentation for the agent-facing descriptions of these priority levels.
