Filter Agent Issues

Required security profile permissions: Agent Issues View

1. Click Admin → Support → Agent Issues.

2. Click the Filter button to the right of the search box.
3. Select a new date range by specifying a Start Date and an End Date.
4. If you want to view only closed issues, select the View Closed Issues checkbox.
5. Select a specific Issue Type, Agent Name, Team, or any combination of the three, from their respective drop-downs to further filter the dashboard.
6. Click Apply.