Required security profile permissions: Points of Contact Edit
- Media Type
- Allows you to specify the media type (that is, the channel) for this point of contact. The field accepts the values of Chat, E-mail, Phone Call, or Work Item.
- Name
- Allows you to enter a unique, descriptive name for the point of contact. You can use any alphanumeric characters.
- Point of Contact
- Displays the auto-generated identifier create by the system for this point of contact. This field cannot be edited.
- Skill
- Allows you to specify the skill for this point of contact. The field presents a drop-down list of the chat skills in your system.
- Script
- Allows you to specify the Studio script for this point of contact. The field presents a drop-down list of the chat scripts in your system.
- IVR Reporting Enabled
- Allows you to select a checkbox and thus cause the point of contact to be included in IVR reporting.
- Path to Logo
- Allows you to specify the URL for the logo used in the chat profile associated with this point of contact. You must have already uploaded the logo image to a web server. Alternatively, you can upload the image to files and folders for your business unitFile format associated with Microsoft Excel; may also be expressed as .xlsx and use the corresponding URL.
- Chat Profile
- Allows you to select a chat profile for this point of contact. The field presents a drop-down list of the chat profiles in your system.
