Required security profile permissions: Calling List View
The following table describes the agent-related system outcomes when exporting a calling list:
| ID | Name | Details |
|---|---|---|
| 0 | Live Call |
Mapped Dialing Cycle Outcome: 10 Description: Live call (Unspecified) |
| 1 | Answering Machine |
Mapped Dialing Cycle Outcome: 34 Description: Answering machine |
| 2 | Auto Attendant |
Mapped Dialing Cycle Outcome: 30 Description: IVRInteractive Voice Response; an automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both. system or other automated service |
| 3 | Fax |
Mapped Dialing Cycle Outcome: 3 Description: Fax machine |
| 4 | Modem |
Mapped Dialing Cycle Outcome: 4 Description: Modem |
| 5 | Unknown Machine |
Mapped Dialing Cycle Outcome: 30 Description: Unknown machine; unable to classify as a meaningful non-live outcome |
| 6 | Other Non-Live |
Mapped Dialing Cycle Outcome: 30 Description: Other non-live agent-detected outcome |
| 33 | Answer Machine Left Message |
Mapped Dialing Cycle Outcome: 33 Description: Answer machine; left message |
| 101 | Reschedule |
Mapped Dialing Cycle Outcome: 10 Description: The respondent asked to be called back |
| 102 | Refusal |
Mapped Dialing Cycle Outcome: 10 Description: The called party refused the proposition |
| 103 | Wrong Number |
Mapped Dialing Cycle Outcome: 10 Description: Wrong number |
| 104 | Wrong Person |
Mapped Dialing Cycle Outcome: 10 Description: The respondent was not available at the time |
| 105 | Commitment |
Mapped Dialing Cycle Outcome: 10 Description: Got a sale/promise to pay/other result |
| 106 | Do Not Call |
Mapped Dialing Cycle Outcome: 99 Description: Do not call on this campaignA grouping of skills used to run reports. |
| 107 | Do Not Call Ever |
Mapped Dialing Cycle Outcome: 98 Description: Do not call this number again (applies to all calls on tenant) |
| 120 | Other Live |
Mapped Dialing Cycle Outcome: 10 Description: Other live call that cannot be classified |
| 121 | Retry Example 1 |
Mapped Dialing Cycle Outcome: 101 Description: Mapping between agent and dialing cycle outcome example |
| 200 | Not Made (A) |
Mapped Dialing Cycle Outcome: 0 Description: The agent declined to make the call in open progressive mode |
| 201 | Busy (A) |
Mapped Dialing Cycle Outcome: 1 Description: Agent detected busy tone |
| 202 | No Answer (A) |
Mapped Dialing Cycle Outcome: 2 Description: Agent detected ring no answer |
| 203 | Fax (A) |
Mapped Dialing Cycle Outcome: 3 Description: Agent detected fax |
| 204 | Modem (A) |
Mapped Dialing Cycle Outcome: 4 Description: Agent detected modem |
| 205 | Answer Machine (A) |
Mapped Dialing Cycle Outcome: 5 Description: Agent detected answer machine |
| 206 | Call Failure (A) |
Mapped Dialing Cycle Outcome: 6 Description: Agent detected call failure |
| 220 | Number Unobtainable (A) |
Mapped Dialing Cycle Outcome: 20 Description: Agent detected number unobtainable SIT |
| 221 | Out of Order (A) |
Mapped Dialing Cycle Outcome: 21 Description: Agent detected out-of-order SIT |
| 222 | Number Changed (A) |
Mapped Dialing Cycle Outcome: 22 Description: Agent detected number changed SIT |
| 223 | Incoming Barred (A) |
Mapped Dialing Cycle Outcome: 23 Description: Agent detected incoming barred SIT |
| 224 | Call Rejected (A) |
Mapped Dialing Cycle Outcome: 24 Description: Agent detected call rejected SIT |
| 225 | Not in Use (A) |
Mapped Dialing Cycle Outcome: 25 Description: Agent detected not in use SIT |
