Skill Control Potential Agents Page

Required security profile permissions: Outbound Strategy Manager View

This page is displayed in a new browsing instance when you click a potential agents field in the Outbound Skill Control table.

ID

The unique ID of the agent.

Name

The unique name of the agent.

Team

The name of the team to which the agent is assigned.

State

The current stateThe availability status of an agent. of the agent.

Skill No

The unique ID of the skill the agent is currently using, if any.

Skill

The name of the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge the agent is currently using, if the agent is talking or doing after call work.

Duration

The total time the agent has been logged in to the agent interface.

Log Time