Add/Remove Skills to/from a Quick Reply

Required security profile permissions: Quick Replies Edit and access to campaigns

Add Skill to a Quick Reply

1. Click Admin → Communications → Quick Replies.

2. In the Quick Replies table, use the page links in the body of the table, or the search feature at the top, to locate the quick reply you want to assign skills to. Click the quick reply to open it. If the quick reply does not already exist, create a new one.

3. Click the Skills tab.
4. Add skills to the list of those that can access the quick reply.

   • To add all chat and email skills to the list of those that can access the quick reply, click Add All.

   • To add skills individually, locate the skills you want to add in the Add Skills table. If necessary, use the search feature or page links to help locate the skills you want to add. Select the checkbox beside each skill you want to add. Click Add Skills.

Remove Skills from a Quick Reply

1. Click Admin → Communications → Quick Replies.

2. In the Quick Replies table, use the page links in the body of the table, or the search feature at the top, to locate the quick reply you want to unassign from skills. Click the quick reply to open it. If the quick reply does not already exist, create a new one.

3. Click the Skills tab.
4. Remove skills from the list of those that can access the quick reply.

   • To remove all skills from access to the quick reply, click Remove All.

   • To remove skills individually, locate the skills you want to remove in the Assigned Skills table. If necessary, use the search feature or page links to help locate the skills you want to remove. Select the checkbox beside each skill you want to remove. Click Remove Skills.