Required security profile permissions: Security Profile Edit
Agent Messaging
Enables users to view, create, or delete agent messages.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Create | Delete |
|---|---|---|---|
|
Agent |
|||
| Supervisor | |||
| Manager |
Address Book
Enables users to view, edit, create, or delete address books available for the Agent applications.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Delete |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
System Notifications
Enables users to view system notifications.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Quick Replies
Enables users to use, favorite, view, edit, or create chat or email quick replies available in the Agent applications.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Use | Favorites | View | Edit | Create |
|---|---|---|---|---|---|
|
Agent |
|||||
| Supervisor | |||||
| Manager |
