Address books provide agents with access, from within their agent application, to contact information for other agents or for entities outside your contact center.
Manage address books by clicking Admin → Users → Address Books.
Standard address books are populated by manually adding data or by importing an existing contact file.
Dynamic address books use external data sources to display the contact's presence information as well as the contact information. They are primarily used for contacts who are not agents in the business unitFile format associated with Microsoft Excel; may also be expressed as .xlsx. Contacts in a dynamic address book cannot be manually added or uploaded. They are added from an external source (like a CRMCustomer Relationship Management; these third-party systems manage such things as contacts, sales information, support details, and case histories. NICE inContact.) using the Address Book APIApplication Programming Interfaces; APIs allow you to automate certain functionality by connecting your NICE inContact system with other software your organization uses..
Related Tasks
- Create/Edit an Address Book
- Add Contacts to a Standard Address Book
- Delete Contacts from a Standard Address Book
- Assign/Unassign an Address Book to/from a User, Campaign, Team, or Skill
- Delete an Address Book
Related References
- Address Books Table
- Create Standard Blank Address Book Page
- Create Standard Address Book by File Upload: Name & Other Details Page
- Create Standard Address Book by File Upload: Field Mapping Page
- Create Dynamic Address Book Page
- Address Book Details Tab
- Address Book Contacts Tab
- Address Book Assignments Tab
- Address Book Notes Tab
