Required security profile permissions: Data Download View
The Agent Timecard data download report (10) shows information about agents' login sessions, including the login date/time, logout date/time, and the session duration.
Select Report Option
See Data Download for details about all options available in the Select Report Option section when you run a data download report.
Columns
- Sequence_No
- The unique, system-generated ID of the agent login session.
- Agent_No
-
- Login_Date
- The date and time the agent logged in to the session. The date follows the format of MM/DD/YYYY, and the time follows the format of HH:MM, military time.
- Logoff_Date
- The date and time the agent logged out of the session. The date follows the format of MM/DD/YYYY, and the time follows the format of HH:MM, military time.
- Session_Duration
-
The duration of the login session in seconds. For example, a duration of 3600 means the agent was logged in for one hour. The system determines the session duration by adding the agent's total time spent on inbound and outbound contacts, in an unavailable stateThe availability status of an agent., and in an available state.
