Required security profile permissions: Data Download View
The All Callbacks data download report (350076) displays all scheduled callbacksHolds a customer's place in queue and automatically calls the customer when they move to the front of the queue. that occurred in the date range specified, including the date an agent scheduled the callback, the agent who scheduled it, the contact's phone number, the days of the week and the date range the callback should occur, and the date the callback actually occurred.
Select Report Option
See Data Download for details about all options available in the Select Report Option section when you run a data download report.
Columns
- AddDate
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- First_Name
- The first name of the agent.
- Last_Name
- The last name of the agent.
- Number_To_Dial
- The number the contact request the agent use for the callbackHolds a customer's place in queue and automatically calls the customer when they move to the front of the queue..
- Scheduled_DoW
-
The days of the week the contact said would be ideal for the callbackHolds a customer's place in queue and automatically calls the customer when they move to the front of the queue.. It can be any combination of the following:
- M — Monday
- T — Tuesday
- W — Wednesday
- H — Thursday
- F — Friday
- S — Saturday
- U — Sunday
- Scheduled_Start
-
The date and time on which the system will begin to attempt the callbackHolds a customer's place in queue and automatically calls the customer when they move to the front of the queue.. It follows the format MM/DD/YYYY HH:MM, military time.
- Scheduled_End
-
The date and time on which the system will stop attempting the callbackHolds a customer's place in queue and automatically calls the customer when they move to the front of the queue.. It follows the format MM/DD/YYYY HH:MM, military time.
- Skill_No
-
The unique, system-generated ID of the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge
- Calledback
-
