Contacts with Disposition Notes Data Download Report

Required security profile permissions: Data Download View

The Contacts with Disposition Notes data download report (350050) displays a list of all contacts who entered the system in the specified time period, including the contact IDA unique numerical identifier assigned to each contact., master contact ID, the date and time the contact entered the system, the agent and team that handled the contact, the dispositionResult that the agent or system assigns to the contact when the interaction ends. set, and any disposition notes the agent wrote.

Select Report Option

See Data Download for details about all options available in the Select Report Option section when you run a data download report.

Columns

Contact_ID: The unique, system-generated ID of the contact interaction.
Master_Contact_ID: The unique, system-generated ID of the master or parent of the contact interaction. The master contact IDA unique numerical identifier assigned to each contact. can be parent to many contact IDs.
Start_Date: The date within the specified time period on which the contact entered the system or had valid activity. It has a format of MM/DD/YYYY HH:MM.
Agent_No: The unique, system-generated ID of the agent who handled the contact. If more than one agent handled the contact, it is the ID of the last agent to handle the contact.
Agent_Name: The name of the agent who handled the contact as displayed in the agent's NICE inContact user profile. If more than one agent handled the contact, it is the name of the last agent who handled the contact.
Team_No: The unique, system-generated ID of the team to which the last agent who handled the contact belongs.
Team_Name: The name of the team to which the last agent who handled the contact belongs.
Disposition_Code: The unique ID associated with the dispositionResult that the agent or system assigns to the contact when the interaction ends. assigned to the contact. For a list of system disposition codes and their associated dispositions, see System Disposition Values.
Disposition_Name: The name of the dispositionResult that the agent or system assigns to the contact when the interaction ends. assigned to the contact.
Disp_Comments: Comments the agent entered about the contact as part of setting the dispositionResult that the agent or system assigns to the contact when the interaction ends..