Dispositions per Skill Data Download Report (350049)

Required security profile permissions: Data Download View

The Dispositions per SkillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge data download report (350049) displays information about the dispositionsResult that the agent or system assigns to the contact when the interaction ends. assigned to each skill, including the disposition and skill names and IDs, the display order of the dispositions, and whether agents can or are required to write notes as part of the disposition.

Select Report Option

See Data Download for details about all options available in the Select Report Option section when you run a data download report.

Columns

Skill_No

The unique, system-generated ID of the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge.

Skill_Name

The name of the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge.

Disposition_Code

The unique ID associated with the dispositionResult that the agent or system assigns to the contact when the interaction ends. assigned to the skill for agent use. For a list of system disposition codes and their associated dispositions, see System Disposition Values.

Disposition_Name

The name of the dispositionResult that the agent or system assigns to the contact when the interaction ends. assigned to the skill for agent use.

Display_Order

The order in which the dispositionResult that the agent or system assigns to the contact when the interaction ends. appears in the list of available dispositions for the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge when an agent does after call work.

Use_Comments

Indicates whether or not an agent can write notes when setting the dispositionResult that the agent or system assigns to the contact when the interaction ends..

Comments_Required

Indicates whether or not an agent is required to write notes when setting the dispositionResult that the agent or system assigns to the contact when the interaction ends..