License by Half Hour Data Download Report

Required security profile permissions: Data Download View

The License by Half Hour data download report (38) displays the maximum number of portsWhere information transfers, over a network, between a computer and a server. each type of media, or channelA medium, such as voice, email, and chat, through which a contact connects with an intended recipient., used each half hour during the specified time period.

Select Report Option

See Data Download for details about all options available in the Select Report Option section when you run a data download report.

Columns

Start_Date

The date within the specified time period on which the events in the row began to occur. It has a format of MM/DD/YYYY HH:MM.

Halfhour_Code

The code corresponding to the half hour of the day that the activity occurred. Each half hour is numbered 1-48 starting with 1 at 12:00 AM - 12:30 AM and ending with 48 at 11:30 PM - 12:00 AM.

Media_Type

A number indicating the type of media used. The numbers indicate the following:

• 1 — Email
• 2 — Fax
• 3 — Chat
• 4 — Phone call
• 5 — Voicemail
• 6 — Work itemCustomizable method of delivering contacts to an agent via Studio scripts.
• 7 — SMS
• 8 — Social

max_media_ports

The highest number of portsWhere information transfers, over a network, between a computer and a server. used at once during the indicated half hour.