List Inventory by Modified Data Download Report

Required security profile permissions: Data Download View

The List Inventory by Modified data download report (350209) displays detailed information about all contacts modified and uploaded via a calling list in the specified time period, including the calling list from which the contact record originated, the contact and record ID, and details about the call.

Select Report Option

See Data Download for details about all options available in the Select Report Option section when you run a data download report.

Columns

ProspectiveContactSourceID

The unique, system-generated ID of the calling list from which the record came into the system.

SourceName

The name of the calling list from which the record came into the system.

SourceActive

A boolean value indicating whether the calling list from which the contact record originated is currently active (TRUE) or inactive (FALSE).

SourceRemoved

A boolean value indicating whether the calling list from which the contact record originated has been removed (TRUE) or has not (FALSE).

ProspectiveContactID

The unique ID of the contact record the system assigns on calling list upload for internal use.

Bus_No

The ID of the business unit.

ProspectiveContactCustomInfo

A comma-delimited list of all values of the custom fields mapped from the calling list.

DateOfLastCall

The date and time the dialer last reached the contact. It follows the format MM/DD/YYYY HH:MM, military time.

LastCallDuration

The amount of time in seconds the last call the dialer placed to the contact lasted.

SystemClassification

The ID of the system dispositionResult that the agent or system assigns to the contact when the interaction ends. assigned to the contact. See System Disposition Values for a full list of possible system dispositions.

AgentDisposition

The unique ID associated with the dispositionResult that the agent or system assigns to the contact when the interaction ends. assigned to the contact. For a list of system disposition codes and their associated dispositions, see System Disposition Values.

AgentDispositionDescription

The name of the dispositionResult that the agent or system assigns to the contact when the interaction ends. assigned to the contact. For a list of system disposition codes and their associated dispositions, see System Disposition Values.

Agent_No

The unique, system-generated ID of the agent who handled the contact. If more than one agent handled the contact, it is the ID of the last agent to handle the contact.

Agent_Name

The name of the agent who handled the contact as displayed in the agent's NICE inContact user profile. If more than one agent handled the contact, it is the name of the last agent who handled the contact.

TargetAgent

The unique, system-generated ID of the agent to whom the dialer first attempts to deliver the contact before using other agents.

TargetAgentName

The name of the agent to whom the dialer first attempts to deliver the contact before using other agents.

Attempts

The number of times the dialer has attempted to reach the contact.

ComplianceRecord

A boolean value indicating whether the record requires compliance (TRUE) or does not require compliance (FALSE).

ConfirmationRecord

A boolean value indicating whether the record requires the agent to accept or reject the call (TRUE) or does not require agent acceptance to dial (FALSE).

Priority

A boolean value indicating whether the contact is a prioritySkill-based designation of the importance of contacts that determines delivery order. record to be dialed before non-priority records (TRUE) or the contact is not a priority record (FALSE).

FinalizationStatus

The current status of the record. It can indicate that the contact is finalized or still active.

Skill

The name of the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge to which the calling list, and the contact record, is assigned.

Skill_Name

The name of the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge that handled the contact.

OutboundDetailRecordID

The unique external ID assigned to the record in the calling list.

ProspectiveContactSourceID

The unique, system-generated ID of the calling list from which the record came into the system.

SourceName

The name of the calling list from which the record came into the system.

Contact_ID

The unique, system-generated ID of the contact interaction.

ExternalID

The unique ID assigned to the contact record in the calling list.

PhoneNumber

The mail phone number of the contact as specified in the calling list.

DateOfCall

The date and time the contact was last called. It follows the format MM/DD/YYYY HH:MM, military time.

CallDuration

The amount of time in seconds that the call to the contact lasted.

SystemClassification

The ID of the system dispositionResult that the agent or system assigns to the contact when the interaction ends. assigned to the contact. See System Disposition Values for a full list of possible system dispositions.

SystemClassificationName

The name of the system disposition assigned to the contact. See System Disposition Values for a full list of possible system dispositionsResult that the agent or system assigns to the contact when the interaction ends..

AgentDisposition

The unique ID associated with the dispositionResult that the agent or system assigns to the contact when the interaction ends. assigned to the contact. For a list of system disposition codes and their associated dispositions, see System Disposition Values.

AgentDispositionDescription

The name of the dispositionResult that the agent or system assigns to the contact when the interaction ends. assigned to the contact. For a list of system disposition codes and their associated dispositions, see System Disposition Values.

DeliveredComplianceRecord

A boolean value indicating whether the record was delivered to an agent as a compliance record (TRUE) or was delivered as a non-compliance record (FALSE).

DeliveredConfirmationRecord

A boolean value indicating whether the record was delivered to an agent requiring an acceptance (TRUE) or was delivered without confirmation required (FALSE).

ContactDeliveryType

The delivery mode of the contact, if the contact requires compliance. If ComplianceRecord is TRUE, it is one of the following:

• None — The system does not deliver the contact because it requires compliance.
• ClickToCall — The agent must click a button to dial contacts that require compliance.
• ManualDialWithKeypad — The agent must manually dial contacts the require compliance.
• ManualDialWithKeypadAutoCorrect — The agent must manually dial contacts that require compliance but the system automatically corrects the number if the agent enters it incorrectly.
• DialOutsideinContactNetwork — The agent must call contacts that require compliance outside the platform.

ProspectiveContactDestinationValue

The phone number at which the dialer will attempt to call the contact.

ProspectiveContactDestinationDesc

The medium with which the dialer will attempt to contact the contact.

CallerIDUsed

The phone number the contact will see associated with your contact center on the caller ID.

DeliveredPriority

A boolean value indicating whether the contact was, or will be, delivered as a prioritySkill-based designation of the importance of contacts that determines delivery order. contact (TRUE) or not (FALSE).

DeliveredAsCallback

A boolean value indicating whether the contact was, or will be, delivered as a callbackHolds a customer's place in queue and automatically calls the customer when they move to the front of the queue. (TRUE) or not (FALSE).

DeliveredAgentSpecific

A boolean value indicating whether the contact was, or will be, delivered as an agent-specific callbackHolds a customer's place in queue and automatically calls the customer when they move to the front of the queue. (TRUE) or not (FALSE).

CallbackAgentNo

The unique, system-generated ID of the agent who scheduled a callbackHolds a customer's place in queue and automatically calls the customer when they move to the front of the queue. with this contact.

CallbackAgentName

The name of the agent who scheduled a callbackHolds a customer's place in queue and automatically calls the customer when they move to the front of the queue. with this contact, as specified in the agent's user profile.

CallbackDateTime

The date and time for which the agent scheduled a callbackHolds a customer's place in queue and automatically calls the customer when they move to the front of the queue. with the contact. It follows the format MM/DD/YYYY HH:MM, military time.

CallbackNumber

The phone number at which the contact requested the agent call back.

CallRequestDateTime

If the contact requested a callbackHolds a customer's place in queue and automatically calls the customer when they move to the front of the queue., the date and time at which system will begin attempting to call the contact back. It follows the format MM/DD/YYYY HH:MM, military time.

ProspectiveContactDestinationTypeID

A code associated with the media type the dialer must use to attempt the contact. The numbers indicate the following:

• 1 — Phone call