List of Agents Data Download Report

Required security profile permissions: Data Download View

The List of Agents data download report (3) returns a list of all agents you can access and includes the agent name, ID, and team ID.

Select Report Option

See Data Download for details about all options available in the Select Report Option section when you run a data download report.

Columns

Agent_No

The unique, system-generated ID of the agent.

Agent_Name

The name of the agent as displayed in the agent's NICE inContact user profile.

Team_No

The unique, system-generated ID of the team to which the agent belongs.