Required security profile permissions: Data Download View
The List of Media Expanded data download report (116) displays a list of all configured media typesA medium, such as voice, email, and chat, through which a contact connects with an intended recipient. in your environment.
Select Report Option
See Data Download for details about all options available in the Select Report Option section when you run a data download report.
Columns
- Media_Type
-
A number indicating the type of media used. The numbers indicate the following:
- 1 — Email
- 2 — Fax
- 3 — Chat
- 4 — Phone call
- 5 — Voicemail
- 6 — Work itemCustomizable method of delivering contacts to an agent via Studio scripts.
- 7 — SMS
- 8 — Social
- Media_Name
-
The media type or channelA medium, such as voice, email, and chat, through which a contact connects with an intended recipient. .
- Status
- Whether the
