List of PoCs Expanded Data Download Report

Required security profile permissions: Data Download View

The List of PoCs Expanded data download report (112) displays detailed information about all points of contact you can access, including whether the point of contact is active or inactive and its associated skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge, script, and media typeA medium, such as voice, email, and chat, through which a contact connects with an intended recipient..

Select Report Option

See Data Download for details about all options available in the Select Report Option section when you run a data download report.

Columns

Point_Of_Contact_Code

The unique, system-generated ID of the point of contact.

Point_Of_Contact_Name

The point of contact value or description, such as the phone number or email address.

Description

The label associated with the point of contact.

Status

Whether the point of contact is currently active (CURR) or inactive (DISC).

Default_Skill_No

The unique, system-generated ID of the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge associated with the point of contact.

Skill_Name

The name of the point of contact's default skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge.

Script_Name

The path and name of the script assigned to the point of contact.

Media_Name

The media type or channelA medium, such as voice, email, and chat, through which a contact connects with an intended recipient. of the point of contact.