List of Skills Data Download Report

Required security profile permissions: Data Download View

The List of Skills data download report (350005) displays information about all skillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge you can access in your environment, including the name, ID, associated campaignA grouping of skills used to run reports. number, and media typeA medium, such as voice, email, and chat, through which a contact connects with an intended recipient..

Select Report Option

See Data Download for details about all options available in the Select Report Option section when you run a data download report.

Columns

Skill_No

The unique, system-generated ID of the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge.

Skill_Name

The name of the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge.

Campaign_No

The unique, system-generated ID of the campaign to which the skill belongs.

Media_Type

A number indicating the type of media used. The numbers indicate the following:

• 1 — Email
• 2 — Fax
• 3 — Chat
• 4 — Phone call
• 5 — Voicemail
• 6 — Work itemCustomizable method of delivering contacts to an agent via Studio scripts.
• 7 — SMS
• 8 — Social