List of Stations Data Download Report

Required security profile permissions: Data Download View

The List of Stations data download report (45) displays information about all agent stations you can access, including whether the station is active, the phone number and caller ID of the station, and the creation, last modification, and last login dates and times.

Select Report Option

See Data Download for details about all options available in the Select Report Option section when you run a data download report.

Columns

Station_ID

The unique, system-generated ID of the agent station.

Station_Name

The name of the agent station.

Phone_Num

The phone number associated with the agent station.

Caller_ID

The phone number a contact sees when an agent calls from this station.

DisconnectTime

The number of minutes an agent signed into the station can be idle before being automatically disconnected.

Status

Whether the station is currently active (CURR) or inactive (DISC).

AddDate

The date and time the station was created. It follows the format MM/DD/YYY HH:MM, military time.

Change Date

The date and time the station was last modified. It follows the format MM/DD/YYY HH:MM, military time.

LastLoginDate

The date and time an agent last logged in to the station. It follows the format MM/DD/YYY HH:MM, military time.