Longest Inqueue by Hour Data Download Report

Required security profile permissions: Data Download View

The Longest Inqueue by Hour data download report (25) displays the longest wait time a contact spent per hour per skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge for the dates specified.

Select Report Option

See Data Download for details about all options available in the Select Report Option section when you run a data download report.

Week: The number of the week in the year that the events in the row occurred, numbered 1-52. For example, the first week in January is week 1.
WeekDay: The number of the day in the week that the events in the row occurred, numbered 1-7. It starts with Sunday as day 1 and ends with Saturday as day 7. For example, Monday is day 2 of the week.
Date: The date within the specified time period on which the events in the row occurred. It has a format of MM/DD/YYYY.
Hour: The number of the hour in the day that the events in the row occurred, numbered 1-24. It starts with 12:00 AM—1:00 AM as hour 1 and ends with 11:00 PM — 12:00 AM as hour 24.
Skill_Name: The name of the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge that handled the contact.
Campaign_No: The unique, system-generated ID of the campaign to which the skill that handled the contact belongs.
Media_Name: The media type or channelA medium, such as voice, email, and chat, through which a contact connects with an intended recipient. of the contact.
LongWait: The number of seconds of the greatest amount of time a single contact spent in queue during the indicated hour for the indicated skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge .