Required security profile permissions: Data Download View
The Point of Contact - Expanded data download report (46) displays information about the points of contacts you can access, including the default skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge and script of the PoC and the skill's associated campaignA grouping of skills used to run reports., and media typeA medium, such as voice, email, and chat, through which a contact connects with an intended recipient..
Select Report Option
See Data Download for details about all options available in the Select Report Option section when you run a data download report.
Columns
- Point_Of_Contact_Code
- The unique, system-generated ID of the point of contact.
- Point_Of_Contact_Name
- The point of contact value or description, such as the phone number or email address.
- Description
-
The label associated with the
- Default_Skill_No
-
The unique, system-generated ID of the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge associated with the point of contact.
- Skill_Name
-
The name of the
- Campaign_No
-
- Campaign_Name
-
- Media_Type
-
A number indicating the type of media used. The numbers indicate the following:
- 1 — Email
- 2 — Fax
- 3 — Chat
- 4 — Phone call
- 5 — Voicemail
- 6 — Work itemCustomizable method of delivering contacts to an agent via Studio scripts.
- 7 — SMS
- 8 — Social
- Media_Name
-
The media type or channelA medium, such as voice, email, and chat, through which a contact connects with an intended recipient.
- Script_ID
-
The unique, system-generated ID associated with the script assigned to the
- Script_Name
-
The path and name of the script assigned to the
- Script_Date
-
The date and time the script assigned to the
