Required security profile permissions: Outbound Report Store Supervisor View
Use the Attempt Detail Report to view detailed information for each attempted outbound call.
Attempt Detail is one of the Personal Connection Outbound reports available from the Outbound Report Store.
Columns
| Column | Description |
|---|---|
| Date of Call | Date and time the phone call occurred. |
| Desc | The name of the phone field associated with the contact number dialed. See Create Custom Data Definitions for instructions for creating a phone field. |
| Phone | Phone number dialed. |
| Contact ID | Internal reference ID for each interaction with the customer. There can be multiple contact IDsA unique numerical identifier assigned to each contact. in a single conversation based on transfers and other interactions. |
| External ID | Customer's unique identifier for the call record. |
| Prospective Contact ID | Internal ID that is assigned upon upload; used internally only and may be removed from the report in the future. |
| Agent ID | Agent logon ID. |
| Agent Name | Agent name. |
| Caller ID | Caller ID that was populated to the network – could be assigned at a business unitFile format associated with Microsoft Excel; may also be expressed as .xlsx, skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge or record. |
| System Outcome | Numeric outcome value that the system assigned. |
| System Description | Description for the outcome that the system assigned. |
| Agent Outcome | Numeric outcome value that the agent assigned. |
| Outcome Description | Description for the outcome that the agent assigned. |
| Category | Outcomes are assigned to a category. For example: agent outcomes are assigned to positive, negative, other or agent retry categories when defined. |
| Answering Machine Defined Experience | The answering machine experience, if any, that occurred during this attempt. See Skill Parameters: CPA Management Page for information about your configured answering machine experience. |
| Answering Machine Wave File | If the dialer played a pre-recorded message on the contact's answering machine, this cell displays the name of the .wavWAVeform audio file; used to store audio bitstreams such as call recordings. file containing the message. |
| Amount | Amount related to a positive outcome. |
| Call Duration | Call duration from presentation to the pacing engine through disconnect. |
| Skill ID | Numeric value for the assigned skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge. |
| Skill Name | Description for the assigned skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge. |
| Priority | PrioritySkill-based designation of the importance of contacts that determines delivery order. Record (Yes or No) as driven from Proactive XS. |
| Delivered Confirmation Req. | Is a confirmation experience required? This includes callbacksHolds a customer's place in queue and automatically calls the customer when they move to the front of the queue., since Personal Connection delivers callbacks as confirmation required. |
| Delivered Compliance Record | Is a compliance experience required? |
| Delivery Type | Dialing method; e.g., preview, predictive, agentlessContacts made without a live agent for tasks such as one-way delivery of information or messages... |
| Caller ID Used | The phone number displayed for your organization when the dialer attempted to call the contact. See Change the Caller ID by Record for instructions for changing the caller ID the contact sees when you contact her. |
| Delivered as Callback | Whether or not the attempt was a requested callbackHolds a customer's place in queue and automatically calls the customer when they move to the front of the queue.. |
| Delivered Agent Specific | If the attempt was a callback, indicates whether the callback requested a specific agent or not. |
